Privacy Policy
How Kelbridge handles your personal information.
Overview
Kelbridge is committed to protecting the privacy of our guests and website visitors. This policy describes what information we collect, how we use it, and the choices available to you.
Information we collect
When you contact us by email or phone, we may collect your name, email address, phone number, travel dates, and any details you provide in your message. When you visit our property, we collect identification information required for check-in and age verification.
This website does not use tracking cookies, analytics platforms, or third-party advertising networks. The contact form on this site does not transmit data to our servers — it opens your email application locally.
How we use information
- Processing reservations and guest correspondence
- Providing dining, wellness, and evening lounge services
- Verifying age and identity as required by law
- Honouring self-exclusion and responsible-play requests
- Complying with legal and regulatory obligations
Information sharing
We do not sell personal information. We may share data with service providers who assist in property operations (such as payment processors or housekeeping contractors) under strict confidentiality agreements, or when required by law.
Data retention
Guest records are retained for the period required by applicable hospitality and gaming regulations, then securely deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting guest services with the subject line "Privacy Request." We will respond within 30 days.
Minors
Kelbridge does not knowingly collect information from individuals under 18. Our services, website, and marketing are directed exclusively at adults.
Contact
For privacy-related inquiries: Email guest services with the subject line "Privacy Request."